Communication
"Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business."
Librarian
Books (electronic)
Communication Case Studies: Building Interpersonal Skills in the Veterinary PracticeCall Number: Electronic ResourceISBN: 9781583261682Publication Date: 2010
Handbook of Veterinary Communication SkillsCall Number: Electronic ResourceISBN: 9781118261170Publication Date: 2011
Writing Skills for VeterinariansCall Number: Electronic ResourceISBN: 9781789180350Publication Date: 2019
A Guide to Oral Communication in Veterinary MedicineCall Number: Electronic ResourceISBN: 9781789180954Publication Date: 2020
Online Resources
- VIN - Communication aids
Communication aids provided by the Veterinary Information Network. - AVMA - Language That Works: Changing the Way We Talk About Veterinary Care
This book offers a close look at the words and phrases that veterinary teams should—and shouldn’t—use when talking with pet owners. Changing how we say things to clients can help pet owners better understand the value of preventive care, and ultimately lead to healthier animals.
Books (print)
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second EditionCall Number: HM 1121 P38 2013ISBN: 9780071830607Publication Date: 2013
Crucial Conversations: Tools for Talking When Stakes Are High, Second EditionCall Number: BF 637.C45 C78 2012ISBN: 9780071775304Publication Date: 2012- A Guide to Oral Communication in Veterinary MedicineCall Number: SF 610.5 E47 2020 – Permanent ReserveISBN: 9781789180954Publication Date: 2020
